Delivery Manager
5 days ago
Madrid
About Us JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience. Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain. The Mission & Core Scope • The Mission: Direct, coordinate, and execute the physical day-to-day delivery operations across our regional network, ensuring every parcel and large item leaves our hubs safely, on time, and aligned with target customer windows., • The Scope: You will take direct operational and hands-on leadership over the outbound distribution floors and routing desks, managing delivery dispatch teams while coordinating seamlessly with internal dedicated fleets (1PL) and external carrier networks (3PL) on the ground. Crucial Expectations & Performance Targets To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months: • Route Setup & Operational Readiness: Lead the physical launch of new delivery zones and routing configurations, setting up standardized operating procedures (SOPs) for daily sorting, loading, and driver wave dispatches., • On-Time Departure & Wave Optimization: Structure and run highly efficient morning load-out waves, minimizing driver and van wait times at the docks and maximizing route capacity utilization., • Real-Time On-Road Troubleshooting: Establish real-time tracking protocols to handle transit delays, missed customer access codes, and driver issues on the road, securing immediate on-time delivery recovery., • Quality & Return-to-Station (RTS) Control: Implement rigid evening driver debrief and auditing processes to keep damaged freight, delivery disputes, and outstanding return backlogs to an absolute minimum. Position Requirements • Frontline Network Launch Experience: Proven experience launching, managing, or optimizing high-volume delivery stations, express transport desks, same-day delivery networks, or urban distribution hubs., • Route & Driver Management Competence: Strong, hands-on experience managing dedicated fleets (1PL), subcontracted couriers, or local transport providers, with deep knowledge of route optimization, secure loading, and local driver regulations., • Systems & TMS Literacy: Advanced working knowledge of Transport Management Systems (TMS), dynamic routing applications, and real-time fleet GPS tracking dashboards., • Language Proficiency: Professional fluency in the local language (Spanish/Italian) and English is mandatory to direct local crews and coordinate technical systems updates with the global support team. Knowledge of Mandarin is a valuable corporate asset., • High Operational Agility: Complete flexibility to handle non-standard shift hours, early morning dispatch windows, and real-time operational emergencies common to a logistics network scale-up. Diversity & Inclusion At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.Ready to Build the Future of Logis tics?Take the next step in your career and join one of the world's fastest-growing logistics compa nies.Apply today and help shape the future of intelligent logistics with JD Logistics.
