Customer Service Specialist
hace 2 días
Coslada
ph3Customer Service Specialist /h3 pDescubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación. /p pEgypt /p pWe're looking for a Customer Service Specialist to join a global team supporting customers in the banking industry. In this role, you'll be the main point of contact for customers, managing the entire order lifecycle while coordinating with multiple internal teams to ensure successful delivery and an outstanding customer experience. /p pThis is an excellent opportunity for someone who enjoys working in an international environment, managing complex processes, and building strong relationships with customers and cross-functional teams. /p h3What You'll Be Doing /h3 ul liAct as the main point of contact for customers, receiving orders and providing guidance throughout the entire process. /li liManage the end-to-end order lifecycle, from order entry through production, shipment, and invoicing. /li liCoordinate with Planning, Project Management, Production, Logistics, and other internal teams to ensure on-time delivery. /li liTranslate customer requirements into clear internal specifications for execution. /li liMonitor order status and proactively communicate updates to customers. /li liHandle customer complaints, non-conformities, returns, and product disposal processes. /li liPrepare shipping documentation and coordinate with freight forwarders to ensure smooth deliveries. /li liManage banking documentation related to customs clearance and shipment release. /li liPrepare monthly reports, including month-end closing, invoicing reports, payment alerts, and sales order backlog analysis. /li liSupport financial processes by monitoring customer payments and coordinating follow-up activities. /li liManage bid bonds and performance guarantees with banking partners for tender participation and contract execution. /li liMaintain accurate documentation while ensuring compliance with internal procedures and regulatory requirements. /li liBuild strong relationships with customers, internal stakeholders, and international G+D entities. /li /ul h3What We're Looking For /h3 h3Technical Skills /h3 ul liPrevious experience in Customer Service, Order Management, Client Services, Supply Chain, or similar operational roles. /li liExperience managing customer orders and coordinating with multiple internal stakeholders. /li liKnowledge of logistics, shipping documentation, or international trade processes is a plus. /li liExperience with reporting, invoicing, or financial coordination is a plus. /li liComfortable working with ERP systems and Microsoft Office applications. /li liFluent English. /li /ul /p #J-18808-Ljbffr
3 Avenida de las Américas, 28823, Coslada
