IT Account Manager - German Speaker (m/f/d)
hace 16 horas
Madrid
About The Job As an IT Account Manager within the Allianz Global Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end‑to‑end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany. What You Do Deliver measurable improvements in AGN service perception (e.g., AES, NPS surveys) Own customer relationship management with key OE stakeholders Address customer requirements and escalations with AGN squads Manage official customer communication on behalf of AGN Align AGN strategy with customer priorities and vice versa Drive AGN marketing and value proposition Manage end‑to‑end AGN service lifecycle Coordinate closely with global AGN squads Manage AGN service KPIs, SLAs, and pricing discussions Support risk, incident, and problem management What You Bring Technical background in IT network infrastructure at enterprise level Knowledge and experience with the AGN service portfolio (desirable) Technical certification in the field of networks (e.g., CISCO certifications) is a plus Fluency in English and German (spoken and written) is required Reliable with high precision and attention to detail Strong teamwork skills with high resilience, self‑organisation, and initiative Excellent communication and relationship‑building skills Availability for international business travel Basic AI knowledge and a genuine interest in leveraging AI tools and technologies What We Offer Hybrid work model with up to 25 days per year working from abroad Performance‑based compensation and benefits including a company bonus scheme, pension, employee shares program, and employee discounts Career development and digital learning programs, international career mobility, and a culture of innovation and empowerment Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) Equal Opportunity Employer Allianz Technology is an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. We welcome applications regardless of race, ethnicity, cultural background, age, gender, nationality, religion, social class, disability, or sexual orientation, or any other characteristics protected under applicable local laws and regulations. #J-18808-Ljbffr
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