Partner Account Manager DACH market
hace 7 horas
Madrid
At Factorial, we believe our growth comes from the success of our people and partners. Partner Account Manager DACH Market This role is about building trust, enabling growth, and ensuring our partners thrive with Factorial. You will be the connector, advisor, and problem‑solver who helps partners deliver real impact to their clients. About The Team Our Strategic Partnerships team opens doors to new markets by building meaningful partnerships that help us grow together. What you’ll do Partner Account Management Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland). Support onboarding, implementation, and client troubleshooting. Manage partner and client requests (contracts, invoicing, upsells/downsells). Build long‑term, trusted relationships to maximize retention and satisfaction. Streamline partner support and ticketing processes. Ensure consistency and scalability across partner operations. Partner Training & Enablement Design, deliver, and manage training programs to ensure partners are ready to sell, implement, and support Factorial’s solutions. Improve and expand training formats (live, virtual, and self‑paced). Streamline content in an LMS for scalability and partner convenience. Track partner certification and provide support during onboarding and learning sessions. Collect feedback to continuously improve training experiences. Support Product Development Capture product insights directly from partners and their clients. Collaborate with Product Managers to prioritize improvements based on DACH market needs. Keep partners updated on product launches, leveraging marketing and automation tools. Build a High‑Performing Partner Ecosystem Create mechanisms to make partners feel part of the Factorial ecosystem. Continuously find new ways to bring value to partners and help them grow their business with Factorial. Contribute ideas and processes to make the Factorial Partner Ecosystem the best in the industry. What Success Looks Like High partner satisfaction and retention across the DACH region. Smooth onboarding and faster certification completion. Strong adoption of Factorial’s tools and integrations. Clear partner insights driving product improvements. Efficient, scalable partner management processes. What are we looking for You are fluent in German (native or near‑native) and proficient in English. You have 2+ years of experience in partner management, account management, or customer success (SaaS or B2B experience is a strong advantage). You excel at building relationships and communicating across diverse teams and stakeholders. You’re a problem solver who can navigate technical and operational challenges. You’re detail‑oriented and structured when handling contracts, invoices, and processes. You thrive in a fast‑paced, international scale‑up environment. You enjoy collaborating with cross‑functional teams (Sales, Product, Operations, Enablement). Perks of being part of Factorial Alan as private health insurance High growth, multicultural and friendly environment Healthy life with Wellhub (Gyms, pools, outdoor classes) Save expenses with Cobee Language classes Breakfast in the office and organic fruit Food discounts with Nora Pet friendly Much more that we’ll share during the interview process About Factorial At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America, we are one of Europe’s fastest‑growing SaaS companies, headquartered in Barcelona. We believe in diverse talent and inclusion. We welcome applicants from all backgrounds and encourage people of diverse experiences and identities to apply. We own it: We take responsibility for every project and make decisions, not excuses. We learn and teach: We’re dedicated to learning something new every day and, above all, share it. We partner: Every decision is a team decision. We trust each other. We grow fast: We act fast. We think that the worst mistake is not learning from them. #J-18808-Ljbffr
Entrevistas hoy
s/n Avenida de la Hispanidad, 28042, Madrid
