Financial Analyst - CS Service Design, Customer Service Finance
il y a 5 jours
Zaragoza
ppThe Financial Analyst - CS Service Design Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis for VCPC (Variable Cost Per Contact) projects and strategic initiatives. This role partners with CS Service Design and cross‑functional teams globally to identify optimization opportunities, analyze cost trends, and deliver year‑over‑year improvements. The ideal candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency. /p h3Key Job Responsibilities /h3 ul liLead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations. /li liPartner with cross‑functional stakeholders to influence decision‑making on cost optimization initiatives and resource allocation. /li liTrack and report on project performance, monitoring key metrics and providing regular updates on progress toward YoY improvement targets. /li liAnalyze cost trends by month, location, and vertical to identify optimization opportunities and support data‑driven recommendations. /li liDevelop financial models and business cases to evaluate VCPC initiatives and quantify potential savings. /li liSupport monthly and quarterly financial reporting, providing insights into variances and trends that impact VCPC performance. /li liCollaborate with Customer Service, Operations, and Finance teams to ensure alignment on project goals and deliverables. /li liCommunicate findings clearly to stakeholders at various levels, translating complex financial data into actionable insights. /li liBuild and maintain tracking mechanisms to measure the impact of improvement initiatives and ensure accountability for results. /li /ul h3A Day in the Life /h3 pYou'll start the day reviewing VCPC performance metrics and identifying trends that require deeper analysis. You'll collaborate with Customer Service and Operations leaders to discuss ongoing cost optimization projects, providing financial insights that guide decision‑making. Much of your time will be spent building financial models, analyzing cost drivers across different locations and verticals, and tracking progress on improvement initiatives. You'll prepare updates for stakeholders, clearly communicating project status and financial impact, and participate in cross‑functional meetings to influence resource allocation and ensure alignment on YoY improvement targets. /p h3About the Team /h3 pWe are Customer Service Finance (CSF), integral partners to one of the largest Customer Service teams on Earth. We are passionate about helping customers through insightful analysis and data‑driven decision‑making. We collaborate globally, celebrate diverse perspectives, and support our peers to excel. If you thrive in simplifying the complex, deriving insights from numbers, and enabling teams to move thoughtfully and quickly forward, we’re the team for you. Join us to apply your financial acumen to diverse challenges, build lasting relationships, and take great strides in your career growth. /p h3Basic Qualifications /h3 ul liBachelor’s degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science). /li li4+ years of creating process improvements with automation and analysis experience. /li li4+ years of applying key financial performance indicators (KPIs) to analyses experience. /li li4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience. /li li4+ years of finance or a related analytical field experience. /li liExperience working with stakeholders. /li /ul h3Preferred Qualifications /h3 ul li4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience. /li liExperience working with large‑scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards). /li /ul pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr
