Account Manager - French Speaking
5 days ago
Madrid
Experteer Overview As an Account Manager at Lightspeed in Spain, you cultivate durable relationships with our client accounts and guide them to adopt Lightspeed’s payments, software, and integrations to meet their business goals. You’ll act as the primary liaison, identifying client needs and expanding solutions that fit their evolving operations. You drive value through product demos, onboarding, and proactive client success efforts to maximize satisfaction and renewal. This role offers the chance to influence growth in a dynamic, cross-functional environment with a strong emphasis on customer outcomes. Compensaciones / Beneficios • Drive adoption of Lightspeed Payments and software solutions across POS products, modules, and integrations. • Serve as the main point of contact to build trusted, long-term client partnerships and proactively support success. • Guide account growth and upgrades, moving customers to advanced solutions as their needs evolve. • Create and execute upsell/cross-sell and expansion opportunities aligned with client goals. • Deliver product demonstrations and support adoption to maximize tool utilization. • Monitor account performance using metrics such as MRR, NRR, customer health, and engagement. • Proactively manage churn, identify trends, resolve issues, and strengthen relationships. • Negotiate and close agreements to achieve renewal, retention, and growth targets. • Contribute to sales and marketing initiatives to boost customer experience and NRR. Responsabilidades • Fluency in French • Proven success in quota-carrying SaaS or technology roles with revenue growth and retention targets • Skilled at identifying client challenges, tailoring solutions, and delivering long-term value • Ability to build trust with clients, including executive stakeholders • Understanding of complex business models and data-driven decision making • Proficiency in Salesforce and sales tools for forecasting, pipeline management, and accurate customer data • Clear communication, cross-functional collaboration, and ability to secure mutually beneficial agreements • Ability to manage multiple accounts in a fast-paced environment Requisitos principales • flexible work environment • performance-driven culture • opportunity for career growth • impactful team with room to influence • inclusive workplace • accommodations available on request
Junia V.Director•Active 2 months ago
