Product Manager - CX Automation (Hybrid Barcelona)
hace 24 horas
Madrid
As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us! We’re seeking a Product Manager to join our team in Barcelona (hybrid) to drive the development and execution of our product strategy, working with cross-functional teams to deliver high-quality products that exceed the expectations of our customers. If you’re ready to soar, we’re ready to take you there. Why eDreams ODIGEO Join the world’s leading travel subscription platform Millions of customers every year across 44 markets – 5 brands – over 7.7 million Prime members since launching in 2017. More than 100 million searches per day on our websites – more than 6 billion AI daily predictions Over 1,700 employees – More than 60 different nationalities from all continents – 99% permanent contracts We’re the world’s leading travel subscription platform. We pioneered Prime, the first and largest travel subscription program, which has topped over 7.7 million members since launching in 2017. Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits. This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalized service and comprehensive travel experience globally to its members. What you will do: The Role’s Key Responsibilities and Tasks As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Product Manager you will be in charge of: Jointly with the Product Director, drive the strategy for new and existing products. Identify new opportunities and collaborate with stakeholders to come up with creative and mutually beneficial solutions to business and consumer problems. Build/Support the creation of business cases to support new initiatives as well as prioritizing the road map for the next set of products and feature enhancements. Lead cross-functional teams to conceive and develop new product concepts, establish development milestones, and manage the development, implementation and subsequent rollout. Balance business requirements and consumer experience to build best-in-class inventory. Manage multiple projects and details without losing sight of the ‘big picture’. Be self-directed and able to move forward in a fast-paced, somewhat ambiguous environment. Be able to manage an increasing amount of pressure without passing over to the team and colleagues. What do you need to succeed: Good to have Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed: 5+ years of relevant work experience in product development or strategy consulting. Ideally some experience in the travel industry. Ideally some experience with customer service automation processes and AI-driven customer support solutions Demonstrated ability to manage and develop high performing teams. Strong analytical and quantitative skills, with a demonstrated ability to use numbers and metrics to back up assumptions and evaluate outcomes. Ability to juggle multiple priorities in a fast-paced, dynamic environment, with a strong bias for action. Excellent verbal and written communication skills, capable of interacting across all levels of the organisation and with external partners. Preferred Qualifications Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as Gemini, or other AI-powered assistants. Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into workflows. AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to streamline processes, and enhance productivity. Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities. What’s in for you? T he best talent deserves the best benefits At eDO, we want you to be a part of our success story and great culture.Here’s what we offer: A rewarding Compensation package! Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and premium equipment with role-based selection options and device ownership through our equipment lifecycle program when it reaches its refresh cycle. Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program. Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions. Your Well-being is our Priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best. Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices. Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile mindset environment with recognition at our core. Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO! If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel. Apply now! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key of our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but you do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless. #J-18808-Ljbffr
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