Customer Service (Iberia)
5 days ago
Valencia
ABOUT THE ROLE This role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business. WHAT ARE YOU GOING TO DO? • Manage customer orders from receipt to delivery, ensuring accuracy and timeliness., • Act as the main point of contact for customers in the Iberia region., • Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance., • Monitor order status, deliveries and potential incidents, proactively communicating with customers., • Handle claims, incidents and customer queries, ensuring proper resolution., • Ensure compliance with internal processes, customer requirements and agreed service levels., • Maintain updated and accurate information in internal systems., • Support continuous improvement initiatives within the Customer Service function. WHAT DO YOU BRING? • Previous experience in Customer Service, Order Management or a similar role., • Customer oriented mindset with strong communication skills., • Good organisational skills and attention to detail., • Ability to work collaboratively in a team environment., • Comfortable working with ERP systems and MS Office tools., • Proactive attitude and problem-solving skills., • Good level of English (required). WHAT DO WE OFFER? • A 3-month temporary contract., • Based in Valencia., • Salary according to the applicable Collective Agreement., • A structured onboarding and continuous support from the team., • Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00., • Expected start date: 24 August 2026 (or the previous week, depending on availability)., • Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked., • Opportunity to gain experience in a regional role within the Iberia organisation., • A collaborative work environment focused on continuous improvement and customer satisfaction.
Yesica G.Active 6 minutes ago
