Arabic Technical Customer Service in Lisbon
2 days ago
Tarragona
sunny Lisbon and help customers from all over the world! Whether you’re solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines! ☀️💬 🌞 Join Our Social Media Customer Service Team! 🌟 Are you passionate about helping businesses shine online? 💬✨ We’re looking for a technically skilled Customer Service professional to support advertisers using advanced digital advertising solutions. 🚀 What You’ll Do From the start, you’ll actively look for initiatives to enhance service quality and improve the overall advertiser experience. 🌈 Provide B2B support to advertisers by managing and resolving end-to-end product troubleshooting related to advertising products via email and chat channels. 💻💡 Take full ownership of customer cases, working closely with in-house Product Operations and Engineering teams to resolve generic, technical, and product-related issues. 🤝🔧 Monitor and drive Customer Satisfaction metrics , ensuring service quality throughout the entire case journey and delivering consistent updates across all touchpoints. ⭐ Ensure adherence to service level agreements across all channels while maintaining best-in-class productivity and improving resolution times for advertisers. ⏱️🔥 Partner with internal technical specialists to educate advertisers on product features, tracking solutions, and common issue types. 🎓📣 ✅ What We’re Looking For 🌐 Proficiency in Arabic , with a good level of English (written and spoken) 📊 Hands-on experience managing paid advertising campaigns (mandatory) 🧠 Mandatory technical experience with Google Analytics, HTML/Web Development, Pixel Data, and API integrations 🎓 A degree in Marketing or a related field 📱 Proven experience in Digital Marketing 🎧 Previous experience in a Contact Centre or service environment , preferably within an Advertising Technology setting 💻 Strong familiarity with social media platforms , tracking tools, and a solid understanding of digital advertising ecosystems 💙 A customer-focused mindset with strong analytical, communication, and problem-solving skills 🌟 Ability to work effectively both independently and as part of a team 🤗 🎁 What We Offer 🚀 New and modern office. 📚 Full training to help you succeed. 🏡 Relocation support (if applicable). 🌍 Opportunities for internal mobility across international locations 🏥 Private health insurance, free after six months 💶 Competitive wages (14 monthly payments per year) 🎉 Be part of a project with real impact 📍 Location Lisbon, Portugal
Joana F.Active 1 month ago